Be-Inc Support

Installation

1. Open Microsoft Word (Online, Desktop, or iPad)
2. Go to Insert → Add-ins (or click the Add-ins icon)
3. Search for "Be-Inc" in the Store and click Add
4. The Be-Inc tab will appear in your Word ribbon

First-Time Setup

1. Click the Be-Inc tab in Word and open the task pane
2. Sign in with your Microsoft 365 account (an active Be-Inc account is required)
3. Configure your preferences in the Settings tab (sensitivity level, tone, auto-correction)
4. Start analyzing your documents

Common Issues

• Add-in not appearing: Close and reopen Word; sign out and back into your Microsoft account; confirm your Microsoft 365 subscription is active; clear the Office add-in cache (Mac: delete ~/Library/Containers/com.microsoft.Word/Data/Documents/wef; Windows: %LOCALAPPDATA%\Microsoft\Office\16.0\Wef)
• Analysis not working: Check your internet connection and that your Be-Inc account is active; if the problem persists, contact support
• Auto-detection not triggering: Ensure "Auto-Detection" is ON in Settings; analysis triggers about 2 seconds after you stop typing; very large documents may take longer

Requirements

• Microsoft 365 subscription
• Microsoft Word (Online, Desktop 2016+, or iPad)
• An active Be-Inc account
• Internet connection (AI analysis runs through the Be-Inc service — no API keys needed)

Installation

1. Open Outlook (Web or Desktop)
2. Go to Get Add-ins (or click the Apps icon)
3. Search for "Be-Inc" in the Store and click Add
4. The Be-Inc button will appear when composing emails

First-Time Setup

1. Compose a new email and click the Be-Inc button in the toolbar (or find it in the Apps menu)
2. The task pane opens on the right side
3. Configure your preferences in Settings
4. Start analyzing your emails for inclusive language

Common Issues

• Add-in not appearing: Close and reopen Outlook; check the Apps menu (grid icon) and pin the add-in to the toolbar; confirm you have a Microsoft 365 Business subscription (personal accounts cannot use custom add-ins)
• Analysis not working: Check your internet connection and that your email has text content to analyze
• Auto-detection not triggering: Ensure "Auto-Detection" is ON in Settings; analysis triggers after you stop typing
• Send validation not working: Ensure "Send Validation" is ON in Settings; if no DE&I issues are found, the email sends normally

Requirements

• Microsoft 365 Business subscription (Basic, Standard, or Enterprise)
• Microsoft Outlook (Web or Desktop 2016+)
• An active Be-Inc account
• Internet connection

Installation

1. In Microsoft Teams, go to Apps and search for "Be-Inc DEI Compliance Bot"
2. Click Add to a team and select the team or channel to monitor
3. The bot posts a welcome card when installed in a channel

How It Works

• The bot silently monitors channel messages for DE&I compliance — it never replies to or modifies messages in channels
• Only flagged words and categories are recorded; full messages are never stored
• Results appear on the Be-Inc Analytics Dashboard

Commands (Personal Chat)

• Help — show bot information and privacy details
• Status — check your registration status and bot metrics

Common Issues

• Nothing shows up on the dashboard: Send Status to the bot in a personal chat to verify your registration; unregistered organizations are never processed
• Bot not responding in group chats: The bot only responds to commands when @mentioned in group chats
• Removing the bot: Uninstall it from the team to stop all message monitoring immediately